Contact Tel No:
 01629 812359

or E-mail us at
info10@bolehillfarm.co.uk

Cottage Booking - Terms and Conditions

Booking

A booking is accepted when you receive written confirmation from us with a booking reference.  Please ensure the details are correct and advise us immediately if there are any errors.

Payment

To secure your booking we require a deposit of 20% with the balance payable 28 days before the start of your holiday.  If booking within four weeks of arrival the whole cost is payable on booking.

Cancellation

In the event of cancellation deposits are normally non-refundable.  If you have to cancel less than four weeks prior to your holiday we will endeavour to re-let the cottage (with a £20 cancellation fee to cover administration and re-advertising costs), but should we be unable to do so we reserve the right to charge you the full rental.  We strongly recommend that you take out a cancellation insurance policy against this eventuality

Arrival

Your cottage will be available from 3.00 pm on the day of arrival.  You may drive your car into the courtyard to ease the unloading of belongings after which the car should be parked in the car park.

Departure

Please vacate the cottage by 10.am on the day of departure to allow us time to make it ready for the next guests.

Number of Guests

The number of guests occupying the cottage overnight must not exceed the maximum occupancy stated for that cottage.  Although we are happy for friends and family to visit (at our discretion) for short periods and in small numbers, we do not allow parties or family/friends to utilise our facilities etc which are strictly reserved for the use of our paying guests.  We reserve the right to terminate the stay of any guest if these conditions are not observed.

Multiple properties

Where more than one cottage is booked we reserve the right to charge a returnable deposit/bond against any damage that may arise, and asked that any items of furniture or equipment moved from one cottage to another are returned to their rightful place at the end of the holiday.

Transfer of Booking

Bookings are only valid for those named at the time of booking and are not transferable or able to be re-sold.

Damages and Breakages

We do not accept any responsibility for loss or damage to guests’ personal effects or property whilst staying at Bolehill Farm. 

Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to charge you for replacement, repair or making good if the damage or breakage is significant.

Access to Cottages

We reserve the right of reasonable access to the cottages at all times but where possible we would advise you in advance if access is required.

Pets

Damage - We reserve the right to seek compensation for any damage and excessive cleaning costs caused by pets and ask that owners take a responsible attitude to ensuring that pets stay off the furniture, bedding etc.

General:

• Please do not leave your pet(s) in the cottage on their own unless left in a cage.

• Please refrain from letting your pet onto the furniture, bedding etc.

• Although we have 20 acres of grounds you are welcome to use it should be noted that we normally have cattle in the fields over the summer months.  As the cattle tend to be inquisitive about dogs (this can be intimidating at times) we have  set aside the paddock area for exercising dogs.  

• Please keep your pet away from children's play areas and remove any mess from the garden areas.

• Unfortunately we are unable to accommodate younger pets (under 9 months) as from past experience we find that dogs under the age of 6-9 months can cause disturbance to others and damage to the cottage.

Your Holiday

Whether a planned holiday or a last minute short break we want you to enjoy your stay with us.  If there are any problems with the standard or level of service of your accommodation please come and talk to us at the time the problem occurs.

Smoking

Please note that 'Smoking' is not allowed within the cottages. We reserve the right to seek compensation (including consequential loss) for any damage and additional costs of cleaning  (such as curtains etc) caused by a guest 'Smoking' within any of the cottages.  Consequential costs may be incurred where it is not possible to remove the smell of smoke from a cottage prior to the arrival of the next guest who subsequently demands compensation from ourselves.

Fuel Surcharge

Due to the current unpredictability of utility costs we reserve the right to introduce a ‘Fuel Surcharge’ per cottage if our utility costs increase by more than 20% over the year period.  The level of the ‘Surcharge’ will be at cost and only introduced if our costs increase by 20% over that of Nov the previous year (date when original prices were set).  Any existing bookings will be notified of the actual increase 28 days prior to arrival and will have a ‘no cost’ cancellation option (i.e. deposit will be returned).  Anyone booking after a ‘Surcharge’ has been applied will be notified of the of the amount when booking and will be updated with the actual amount 28 days prior to arrival.  ‘No cost’ cancellation will only be applicable in this instance if the Surcharge has increased over that at the time of the booking.

Inclusive Heating and Electricity Costs

The all inclusive costs are based on ‘reasonable’ usage of heating and electricity that conform to our environmental policy.  All ‘reasonable’ use of Heating and Electricity is therefore included within the cost of your accommodation.  In line with our environmental policy our computer systems monitor and record the usage of both heating and electricity and will at times attempt to regulate usage (summer and winter have different environmental policy settings – see following tables).  We reserve the right to charge for ‘unreasonable’ usage.  Charges will be made at the current oil and electricity prices plus a £10 administration fee.  An example of ‘unreasonable’ would be where a guest has turned the heating up to a higher than programmed setting and then gone out for the day, or has the heating set to a higher than programmed setting throughout the night.

We appreciate that some people 'feel' the cold more than others and we do try to be as flexible as possible and accommodate everyone.  However, with the current high cost of oil and electricity we are now forced into a position where we have to charge guests an additional 'fuel supplement' if they require the heating system set higher or 'On' for longer than is set by our environmental policy. If you do wish us to make adjustments to the heating please contact us to discuss costs.

Winter settings

Spring/Autumn settings (average)

Summer Settings

Note - the Temperature shown on the Thermostat is the ‘desired temperature’ not the actual temperature. Sheepfold is generally set 3^oC lower than shown above due to the location of the thermostat. The actual temperatures in the lounge etc are as above.

Last Updated - 30 June 2009