Bolehill Holiday Cottages

Bolehill Holiday Cottages

Bolehill Holiday Cottages

Terms and Conditions

General Terms and conditions

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Please note that once you have booked your stay, our agreement is a legal contract based on the following Terms and Conditions.

Booking

A booking is accepted when you receive written confirmation from us with a booking reference and the deposit has been paid. Please ensure the details are correct and advise us immediately if there are any errors.

Payment

To secure your booking we require a deposit of 20% with the balance payable 28 days before the start of your holiday. If booking within four weeks of arrival the whole cost is payable on booking (Note: this includes the 20% deposit and final payment). Please also see conditions for 'Multiple properties and holidays of more than two weeks duration'.

Cancellation

In the event of cancellation deposits are non-refundable. If you have to cancel less than four weeks prior to your holiday we will endeavour to re-let the cottage with a £20 cancellation fee to cover administration and re-advertising costs. Should we be unable to do so we reserve the right to charge you the full rental. We strongly recommend that you take out a cancellation insurance policy against this eventuality. All cancellations and amendments must be confirmed in writing either by email, fax or letter.

Arrival

Your cottage will be available from 3.00 pm on the day of arrival. You may drive your car into the courtyard to ease the unloading of belongings after which the car should be parked in the car park. Please note that under some circumstances we can offer an 'early Check - in' facility (at an additional cost) which enables guests to check-in up to two hours prior to our standard check-in time.

Departure

Please vacate the cottage by 10:00am on the day of departure to allow us time to prepare it for the next guests. Please note that under some circumstances we can offer a 'Late Check-out' facility (at an additional cost) which enables guests to check-out up to two hours past our standard check-out time.

Transfer of Booking

Bookings are only valid for those named at the time of booking and are not transferable or resalable.

Number of Guests

The number of guests occupying the cottage overnight must not exceed the maximum occupancy stated for that cottage (please note that this number includes babies and small children). Although we are happy for friends and family to visit for short periods and in small numbers, we do not allow parties or family/friends to utilise our facilities etc which are strictly reserved for the use of our paying guests. We reserve the right to terminate the stay of any guest if these conditions are not observed.

Multiple properties and Holidays of more than two weeks duration

In general we do not take bookings for multiple properties (booked individually or as a group) or holidays of more than two weeks. However, on the occasions where we agree to multiple properties or holidays longer than two weeks we require a 40% deposit at the time of booking with the final payment two months prior to arrival. In addition, where more than one cottage is booked we reserve the right to charge a returnable deposit/bond against any damage that may arise, and we ask that any items of furniture or equipment moved from one cottage to another are returned to their rightful place at the end of the holiday.

Where we find that cottages have been booked by individuals but are in fact part of a group we reserve the right to terminate the stay of all guests concerned.

Special Offers for 2 in a Cottage for 4/5

From time to time we offer our larger cottages sleeping four or five at a reduced price for two. This is a special offer and means the cottage can only be used for 2 people for the duration of the stay. If additional guests wish to stay for one or more nights (either booked in advance or at the time of the visit) then the entire length of the original booking shall be charged at the full rate for that cottage and time of year and shall be paid in full prior to the additional guests' stay.

Damages, Breakages and Cleaning

We do not accept any responsibility for loss or damage to guests' personal effects or property whilst staying at Bolehill Farm. Please take care with your accommodation. You are responsible and liable for any breakages, damages or excessive cleaning which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to charge you for replacement, repair or making good if the damage or breakage is significant.

Please note that consequential costs may be incurred where it is not possible to repair or clean the cottage prior to the arrival of the next guest who subsequently demands compensation from us.

Access to Cottages

We reserve the right of reasonable access to the cottages at all times but where possible we would advise you in advance if access is required.

Your Holiday

Whether you are taking a planned holiday or a last minute short break we want you to enjoy your stay with us. If there are any problems with the standard or level of service of your accommodation please come and talk to us at the time the problem occurs.

Smoking

Please note that smoking of any kind is not allowed within the cottages (this includes e-cigarettes). We reserve the right to seek compensation (including consequential loss) for any damage and additional costs of cleaning (such as curtains etc) caused by a guest smoking within any of the cottages. Consequential costs may be incurred where it is not possible to remove the smell of smoke from a cottage prior to the arrival of the next guest who subsequently demands compensation from us. (Note - All cottages have convenient cigarette butt containers outside the cottage door.)

Fuel Surcharge

Due to the current unpredictability of utility costs we reserve the right to introduce a 'Fuel Surcharge' per cottage if our utility costs increase by more than 20% over the year period. The level of the 'Surcharge' will be at cost and only introduced if our costs increase by 20% over that of the previous November (date when original prices were set). Any existing bookings will be notified of the actual increase 28 days prior to arrival and will have a 'no cost' cancellation option (i.e. deposit will be returned). Anyone booking after a 'Surcharge' has been applied will be notified of the of the amount when booking and will be updated with the actual amount 28 days prior to arrival. 'No cost' cancellation will only be applicable in this instance if the Surcharge has increased over that at the time of the booking.

Charging of Electric Vehicles

Please note that in order to be 'fair' to other guests we reserve the right to charge between £10-£15 per day per car for the charging of electric vehicles (standard 13amp domestic socket). No charge will be made for mobility scooters etc.

Changes to these Conditions

Our Terms and Conditions are subject to amendment, we therefore suggest that you print a copy for reference. If our terms and conditions change, and in the unlikely event that a dispute arises, we will honour the version that you produce to us.


Inclusive Heating and Electricity Costs

The all inclusive costs are based on 'reasonable' usage of heating and electricity that conform to our environmental policy. All 'reasonable' use of Heating and Electricity is therefore included within the cost of your accommodation. In line with our environmental policy our computer systems monitor and record the usage of both heating and electricity and will at times attempt to regulate usage (summer and winter have different environmental policy settings – see following tables). We reserve the right to charge for 'unreasonable' usage. Charges will be made at the current oil and electricity prices plus a £10 administration fee. An example of 'unreasonable' would be where a guest has turned the heating up to a higher than programmed setting and then gone out for the day, or has the heating set to a higher than programmed setting throughout the night.

We appreciate that some people 'feel' the cold more than others and we do try to be as flexible as possible and accommodate everyone. However, with the current high cost of oil and electricity we are now forced into a position where we have to charge guests an additional 'fuel supplement' if they require the heating system set higher or 'On' for longer than is set by our environmental policy. If you do wish us to make adjustments to the heating please contact us to discuss costs.

Winter settings

Period Start Finish Temp.
Morning 07:00 11:00 22oC
Daytime 11:00 16:00 16oC
Evening 16:00 23:30 22oC
Night 23:30 07:00 16oC

Spring/Autumn Settings (average)

Period Start Finish Temp.
Morning 07:00 09:00 22oC
Daytime 09:00 18:00 16oC
Evening 18:00 23:30 22oC
Night 23:30 07:00 16oC

Summer Settings

Period Start Finish Temp.
Morning Off    
Daytime Off    
Evening Off    
Night Off    

Note - the Temperature shown on the Thermostat is the 'desired temperature' not the actual temperature. Sheepfold is generally set 3oC lower than shown above due to the location of the thermostat. The actual temperatures in the lounge etc are as above.

Last Updated - March 19th, 2017 6:55 PM

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Internet Usage and Terms

internet usage terms

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Prior to using our complimentary Internet service please be aware of the following Terms and Conditions:

General

To enable you to access e-mails and browse the web at your convenience we have installed a 'free of charge' broadband internet service. This can be accessed in a number of ways:

  • From your own laptop/pc/Tablet/Smartphone which you can connect via
    • One of the bolehillguest security enabled Wi-Fi access points around the site
    • Directly via a cable to an Ethernet LAN port in each cottage

Passwords and user ID's etc can be obtained from reception.

Before using the system there are a few points you need to be aware of:

Service Level

We only offer this service on a 'reasonable effort' basis and can not guarantee that all devices will work with the network nor can we guarantee the level of availability, security or quality. It should be noted that although the signal strength is adequate in all cottages for laptops and tablets some smaller devices may find difficulty in connecting throughout the cottage.

Usage

The internet access we provide is primarily designed to enable our guests to access their e-mails and for general web browsing.  The service is not suitable for gaming, Voice over IP (skype etc), video conferencing, TV broadcast downloads, large file downloads and any other network intensive services. We reserve the right to disconnect any guest from the network where attempts to use these services are causing disruption to the network. It should be noted that equipment has been installed that ensures that individual capacity is restricted and some of the above services may not work reliably.

Monitoring

We have been informed by our Internet Service Provider (ISP) that they monitor our inbound and outbound traffic and have automatic triggers on most known illegal sites. This is to protect themselves and us from any legal implications of users downloading illegal copyrighted material and accessing offensive websites etc. We, therefore, reserve the right to monitor all guest traffic and where necessary disconnect guests from the network.

Confidential Information

Although we have taken efforts to secure our network with firewalls etc our network should not be treated as a secure network and your device is therefore potentially vulnerable. Please ensure that your devices' security settings are configured for use on a 'public' network.

Sending E-mails

Most ISPs will not allow their users to send mail from outside of the ISP's network (unless they have some means of authenticating where the e-mail has come from). This results in guests being unable to 'send' e-mails from their PCs using Outlook etc. The only alternative to this is to use the service providers Web-mail interface. For those of you already using this type of e-mail (hotmail, gmail etc) there should not be any problems.

Wi-Fi Services

When using the wi-fi service the guest agrees at all times to be bound by the following provisions:

  1. not to use the wi-fi service for any of the following purposes:
    1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
    2. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any applicable laws, regulations or code of practice;
    3. interfering with any other persons use or enjoyment of the wi-fi service; and
    4. making, transmitting or storing electronic copies of material protected by copyright without permission of the owner,
  2. to keep any username, password, or any other information which forms part of the wi-fi service security procedure confidential and not to disclose it to any third party.

Termination of the Wi-Fi Services

Bolehill Cottages have the right to suspend or terminate the wi-fi service immediately in the event that there is a breach of any of the provisions of these standard conditions including without limitation:

  1. if the guest uses any equipment which is defective or illegal;
  2. if the guest causes any technical or other problems to our wi-fi service;
  3. if, in our opinion, the guest is involved in fraudulent or unauthorised use of the wi-fi service;
  4. if the guest resells access to our service; or
  5. if the guest uses our service in contravention of the terms of these standard conditions.

Responsibility

  1. It is the responsibility of the guest to ensure that the wi-fi enabled device is compatible with the Bolehill Cottages wi-fi service. The availability and performance of the wi-fi service is subject to all memory, storage and any other limitations in the guest’s device. The Bolehill Cottages wi-fi service is only available to the guest’s device when it is within the operating range of the cottages.
  2. Bolehill Cottages are not responsible for data, messages, or pages that the guest may lose or that become misdirected because of interruptions or performance issues with the wi-fi service or wireless communications networks generally. Bolehill Cottages may impose usage, or service limits, suspend service, or block certain kinds of usage in our sole discretion, to protect other users of the wi-fi service. Network speed is no indication of the speed at which the guest's wi-fi enabled device or our wi-fi service sends or receives data. Actual network speed will vary based on configuration, compression and network congestion.

Privacy and Data Protection

  1. Bolehill Cottages may collect and store personal data through the guest’s use of the wi-fi service.
  2. Bolehill Cottages shall process all information about the guest which is provided in relation to the wi-fi service in accordance with the guest's legal rights under the Data Protection Act 1998 and solely for the purposes of offering the wi-fi service. By using the wi-fi service, the guest agrees to these terms.

Last Updated - March 19, 2017 13:00 PM

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Dogs and other Pets

dog/pet terms and conditions

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Please be aware of the following rules regarding pets:

Damage:

We reserve the right to seek compensation for any damage and excessive cleaning costs caused by dogs and other pets and ask that owners take a responsible attitude to ensuring that dogs stay off the furniture, bedding etc.

General:

Please note that guests may be asked to leave immediately, without compensation, if any of the following terms are not complied with:

  • Do not leave your pet(s) in the cottage on their own unless left in a cage/crate.
  • Ensure your pet does not disturb other guests especially if left in the cottage in a cage/crate for any period of time (see above)
  • Keep your pet under close control at all times while around the cottages, gardens etc (this does not apply to our fields etc)
  • Do not let your pet onto the furniture, bedding etc.
  • Keep your pet(s) away from children's play areas and the guest gardens and remove any mess from the gardens, courtyard, parking areas etc.
  • Ensure that your pet(s) (especially bitches) does not urinate on the grass areas as this leaves dead patches that become unsightly for other guests.
  • Unfortunately we are unable to accommodate younger dogs/cats (under nine months) as from past experience we find that dogs/cats under the age of nine months can cause disturbance to others and damage to the cottage.

Last Updated - February 4, 2015 6:29 PM

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